There is two ways in which you can enrol in a HealthSteps program.

1. Provider referred: If your Service Provider is registered to use HealthSteps, speak to them about initiating a referral on your behalf.
2. Self referred: By following the steps on this website you can select which module you would like to undertake and enter your details to enrol. During the enrolment process you also have the option of linking a Provider to your account.

Payments can be made online using your credit card or by paying your Service Provider directly. Please check the availability of this payment option with your Service Provider.

You may have been referred to this website through an Organisational Consultant or through your employer. If this is the case, your module may be subsidised by your employer. Check with your Service Provider to confirm whether this is the case for you.

The HealthSteps programs have various functions that enable your Service Provider (health care professional or organisational consultant) to be involved in your care as you complete the program. Firstly, your Service Provider must be registered with HealthSteps. Secondly, they must be nominated by you in one of two ways: 1) you accept your Service Provider’s referral or, 2) you nominate a Provider during the enrolment process. Thirdly, your personal Privacy settings should be set to allow your Provider access to your program in order to monitor your progress, should you wish to take advantage of this function.

Furthermore, you have the option of making an online enquiry to your nominated doctor or mental health professional. This is done through the use of e-consultations to send email enquiries to your designated clinician. You will need to discuss the use of e-consultations with your nominated clinician to ensure that they will be checking the system and responding to your enquiries within a reasonable time frame.

Login details are sent to an enrolled or registered person via an email to the nominated account specified on the enrolment/registration form.

Generally 3 parties can access to your information.

1. You, and/or anyone that has approved access to your account to act on your behalf (for example, a carer).
2. Any linked Provider(s) to your account. The level of their access depends on your personal Privacy settings.
3. System administrators. Restricted personnel have access to your details to enable management of the system and the provision of support when requested. We respect the Privacy of our clients at all times and are bound by Confidentiality Agreements. At no time will we release identifying information to any other party without your written permission.

From the Home Page, select Change Password from the left hand menu. Enter details as requested and click on Change Password.

By clicking on Personal Details from your Home Page, you are presented with your current details. Clicking on Update Personal Details on this page will enable you to make changes to these details. Select Update to save the changes or Reset to revert back to the previously saved details.

When you log into your program, you are presented with questionnaires as they fall due. The number of questionnaires you are required to complete depends on the module you have enrolled into. Progress Charts display your results for each of the different questionnaires, over the weeks that you have completed them. Your results are presented in a tabular and graphical manner, and are accompanied with brief explanations.

A reminder is an email informing you of various timelines for your sessions. These emails will inform you that:

• Your session is about to open
• Your session is open and available to you
• Your session has been open but you have not yet completed it
• Your session has closed

You can opt to turn these reminders off by selecting Reminders in the left hand menu of your Home Page, and switching each to the OFF option. Changes must be submitted to be saved. If applicable to your module, you may also receive reminders about your medication. This reminder can also be switched OFF from this page.

An e-consult is correspondence between you and your Provider sent via email. It is important that the use of e-consults be discuss with the nominated Provider so that there is clear understanding of how these consults are to be used. To send an e-consult to your Provider, select e-consult Request from the left hand menu on your Home Page. Select the Provider; enter your enquiry; categorise the topic using the dropdown menu; add any attachments if required; and, send by clicking on the Submit button. Responses and timeframes depends entirely upon your Provider. You can read previous e-consults by clicking on Previous e-consult from the menu.

This function allows you to enter notes relating to your health and wellbeing. This information could include details about significant events or relationships in your personal or work life.

Diary notes make a good reference when looking back on your progress throughout the program, especially if your notes relate to the material presented in the Sessions. If you would prefer to keep these details to yourself, your personal Privacy Settings can be altered to restrict your Provider’s access to this feature. Alternatively, you can cut and paste your worksheets into the diary notes section. In this case, you may like to give your Provider access to this feature as they may be able to provide some feedback.

You can use the privacy control function of HealthSteps to limit your clinician’s access to the various components of your HealthSteps program. For example, some people enrol in HealthSteps as a result of their Provider’s referral to the program, however they choose not to give their Provider access to their information. Other people may choose to only give their Provider access to their progress graph or summary report.

After logging in, your Home Page should appear. From this page, or any subsequent page, you can select Privacy from the left hand menu. Your Provider will have access to all listed features on this page that are highlighted in blue. To remove a feature from your Provider’s access, simply hold down the Ctrl key of your keyboard and click on the specific feature. You can use the same method to add a feature. When you are happy with your settings, click on the Submit button at the bottom of the page. The Reset button will go back to previously saved settings if you have made changes, but have not yet submitted them.

This function is available only to those enrolled in clinical modules. By clicking on Medications in your Home Page menu, you are able to add, change or cancel your recorded medications. You can also do this when you log in by answering No when asked to confirm your current medication record. These records should always reflect what your psychiatrist or general practitioner has prescribed for you.

When your next session is available, you will receive a notification by email on the Monday that it opens. If you have turned these reminders OFF, you will not receive these reminders. Alternatively, click here to determine the schedule of your specific module. Sessions are available for 5 days from Monday morning until Friday evening.

Sessions are made available to you on a scheduled basis, which can vary from weekly to monthly. Once available to you, session material is available over the life of the module. Questionnaires are the only resource that is restricted to the week in which it falls due. If you do not complete a questionnaire, your progress for that week will be missing from the Progress Chart. On the other hand, you can read and apply the information in your session at any time. However, we strongly recommend that sessions be completed when made available as the information is presented in such a way as to help you build gradual improvements.

In most circumstances, you will receive an email from the HealthSteps team which relates to one of the following:

• To notify you of a new session
• To remind you complete a due session
• To advise you that we have detected high symptom levels in your responses to progress monitoring
• To notify you of a technical fault or a maintenance issue
• In response to a query that you sent us

We hope that you enjoy the experience and derive benefit from using HealthSteps; however, we understand that over time you may change your mind about continuing to use HealthSteps. If you wish to withdraw, simply send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it advising us of your intent. We will process your withdrawal at the earliest opportunity. If you are planning to withdraw it is important that you are familiar with our Refund Policy outlined in the Terms and Conditions document.

Firstly, look at the Troubleshooting guide available on the HealthSteps login page. If this document does not deal with your particular issue, or does not resolve the issue, contact the support team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it